I went to see my mother-in-law a couple weeks ago, and I was surprised at how hot it was in her apartment. I could actually feel the heat coming out at me when she opened up the door to let me in. I asked her if she was feeling okay. She told me that other than the ‘blasted’ heating in the apartment, she felt fine. She said that the thermostat control equipment had broken many weeks earlier. And she said no one had come to service it yet. I was surprised at this, because she lives in an assisted living apartment building. I told her I would be right back and then I ran downstairs to the front desk. There was a nurse sitting there at the front desk and so I asked her if she was aware of there being a concern with the heating in my mother-in-law’s room. She seemed nonplussed to be confronted. And then she began to stammer that she vaguely remembered someone saying something about that, but since there were no further requests about the heating, they thought it was just normal complaining of a resident. I then wanted to know about how often the residents are checked on. She told me that if they rang their emergency bell they had someone there within three minutes. So I smiled and thanked her then I headed back up to my mom’s room. When I got there, I asked her where the emergency button was located. When she showed it to me, she also told me that is was not to be touched unless there was an actual emergency. Two minutes after I pressed the button, we had multiple attendants show up at the door. When I opened the door, they all gasped from the heat. They now realized there was an emergency! It was with the thermostat control unit, and someone needed to get to work on the heating.