Let’s wait for a few seconds

Yesterday, an HVAC contractor was supposed to stop by to fix my A/C unit. My air conditioning has had problems for quite a while now, but I just never had the time or money to get my air conditioning unit fixed. When I got a bonus at work a few weeks ago, the first thing I thought of was that air conditioning unit! I went online and found an HVAC company that had good reviews and set up an appointment with them. That appointment was supposed to be yesterday at 9:00 AM. I woke up much earlier than I normally do on a Saturday and tidied up my house and garage. Logically, I knew that the HVAC contractor probably could not care less about the state of my laundry room, but to me, it was a big deal. After I finished cleaning, I realized that it was 9:15, and the HVAC contractor was not there yet! I was surprised that he was so late, since the HVAC company had such great reviews online. I decided to go ahead and work on some more cleaning and see if he showed up. By 10:30, he still had not arrived. I try to give people the benefit of the doubt, but being an hour and a half late for an appointment was not ok. I called the HVAC company to see where the HVAC repairman was, and they said that he was running behind but would be at my house soon. He ended up arriving at 11:15, by which time I had already left a bad review about that HVAC company.